Product Engineering Company · Bengaluru, India

Four products.
Built to lead.
Built to last.

Onsys Infotech is the parent company behind four independent SaaS products — each solving a distinct, high-stakes problem in healthcare, AI, low-code, and visual commerce.

Flagship Product
Primary Unit · Healthcare & Enterprise
TokenX
Intelligent Queue Ecosystem

The most advanced queue management system built for clinics, hospitals, banks, and enterprise lobbies. Patients book slots, track live queue status remotely via WebSocket, and arrive only when called. Hosts get a full command center with real-time analytics, shift scheduling, and one-tap queue control.

  • Real-time live queue via WebSocket — no refresh needed
  • 7-day advance booking + walk-in digital queue
  • Multi-doctor, multi-shift host portal
  • OTP-verified patient journey, no app required
  • Booster Tank credits — never expire, roll over
  • Starter ₹1,999/mo · Pro ₹5,999/mo · Enterprise ₹9,999/mo
TokenX
Smart Queue System
OPD · Dr. Priya Sharma
Now Serving
A-047
Morning Shift · Active
Your Token
A-052
~12 min estimated wait
Join Walk-In Queue
14-day
Free Trial
120+
Daily Slots / Host
3 Tiers
Starter → Enterprise
24/7
Support Available
The Portfolio

Three more products.
Each a category of its own.

Independent units. Different markets. One engineering culture built on building things that genuinely work.

Unit 02
Onsys
Platform
Enterprise Low-Code Engine

A meta-driven low-code platform that lets teams build production-grade ERPs, SaaS modules, and enterprise applications significantly faster — without framework lock-in or painful upgrade cycles.

  • Meta-driven form & workflow engine
  • Multi-tenant, multi-role architecture
  • Upgrade-safe module system
  • Rapid ERP & SaaS development
Explore Platform
Unit 03
SmartMyBot
Conversational AI Platform

A hybrid AI-human chatbot platform built for businesses that need real automation, not just canned replies. The bot handles routine queries autonomously; when complexity rises, it hands off to a human agent with full conversation context intact.

  • AI + human handoff with full transcript
  • Deploy on web, WhatsApp & apps
  • Reduces support overhead by ~80%
  • Industry-trained conversation flows
Explore SmartMyBot
Unit 04
StoreShoot
Visual Commerce Marketplace

A specialized marketplace connecting retail brands and businesses with verified photography professionals — from 360° virtual store tours to drone aerial cinematography and product shoots. Built for the modern commerce visual stack.

  • 360° immersive virtual store tours
  • Drone & aerial videography
  • Verified photographer marketplace
  • E-commerce & retail product shoots
Explore StoreShoot
Our Engineering Culture

We build software
that disappears.

Our measure of success is how little your users have to think about our software. If it works — truly works — it becomes invisible. That's the bar we hold every product to.

01

Outcome over interface

Every design and engineering decision is measured by user outcome first, visual polish second.

02

Real-time by default

Our products are built on live data — WebSockets, push notifications, instant state sync. Latency is a bug, not a feature.

03

Security at the foundation

Encrypted storage, OTP-based verification, role-based access and auditability built into every product from day one.

04

Designed for scale

Products are architected to handle millions of transactions without architectural rewrites or surprise downtime.

Fast by architecture

Real-time infrastructure designed for sub-100ms response across all four products.

🔒
Security-first

OTP auth, encrypted data, granular role access — not bolted on, built in.

🎯
Domain-specific

Each product is purpose-built for its industry. No generic tools pretending to be specialists.

📱
No app required

TokenX's full customer experience works on any mobile browser — zero install friction.

🇮🇳
Built in India, for the world

Headquartered in Bengaluru. Pricing and infrastructure built for the Indian market — with the scalability to go global.

Industries We Serve

Domain-specific.
Not generic.

🏥

Healthcare & Clinics

OPDs, multi-speciality hospitals, diagnostic centres — TokenX was built here first.

🏦

Banking & Finance

Branch queuing, customer journey management, and digital appointment booking.

💬

Customer Support

SmartMyBot automates first-line support for any business with high query volume.

🛍️

Retail & Commerce

StoreShoot virtual tours and SmartMyBot give retail brands a full digital presence.

🏛️

Government Services

Citizen service queuing, digital token issuance, and public office flow management.

🎓

Education & Campuses

Admissions, counselling queues, library and lab management at scale.

🏗️

Enterprise & SaaS

The Onsys Platform powers internal tools, ERPs and SaaS products for enterprise teams.

📸

Photography Industry

StoreShoot connects shoot professionals with brands — 360°, drone, and product.

Scale & Traction

Numbers that
speak for themselves.

4
SaaS Products
Independent, category-defining software units built in-house
~80%
Support Cost Reduction
Average reduction reported by SmartMyBot customers in first 90 days
Frequently Asked

Common questions,
honest answers.

Have a specific question about any of our products, pricing, or integration?

Write to us
All four products — TokenX, Onsys Platform, SmartMyBot, and StoreShoot — are fully independent SaaS applications with their own codebases, infrastructure, and user bases. They are separate units under the Onsys Infotech parent company, not built on top of each other.
No. TokenX's full customer experience — booking slots, tracking live queue status, receiving alerts — works entirely in a mobile browser. There is a native app available for the best experience, but it is not required. Hosts use a dedicated web portal.
SmartMyBot handles incoming queries autonomously using its AI engine. When a conversation requires human judgment — complex complaints, escalations, sensitive issues — it hands off to a live support agent, passing the complete conversation transcript so the agent has full context. There is no awkward re-introduction or context loss.
Yes. The TokenX Host Portal supports multiple host accounts, multiple shifts (e.g. Morning OPD, Evening OPD), and parallel queues for different doctors or departments — all manageable from the same command centre dashboard. Enterprise plans support up to 7 host accounts with 6,000 monthly tokens.
Booster Tank is TokenX's top-up credit system for when your monthly token or alert allowance runs out. Unlike monthly plan limits, Booster credits never expire and roll over indefinitely — so you only pay for what you actually use, with no pressure to use it in a given month.
Yes. Beyond our four products, Onsys Infotech works with select enterprise clients on custom software development, white-labelled solutions, and platform integrations. Contact us with your requirements to discuss scope and feasibility.
We are headquartered at BHIVE Platinum, Church Street, Bengaluru, Karnataka 560001. Our products are built and supported by a team based in India, serving clients domestically and internationally.

Start with the product
that fits your problem.

Queue management, conversational AI, low-code development, or visual commerce — there's an Onsys product for it. Pick one, or talk to us about all four.